Terms of service
Welcome to NAD+ AION. These Terms & Conditions and Privacy Policy (together, the “Agreement”) govern your access to and use of our website, services, and products (“Services”) operated by NAD+ AION and powered by Shopify.
By visiting our site, placing an order, or using our Services, you agree to this Agreement in full. If you do not agree, please do not use our Services.
1. Company Information
NAD+ AION is a trading entity based at: <>
Email: info@nad-aion.com
2. Use of Our Services
We operate this site to provide you with a curated health and wellness shopping experience. Our site is hosted by Shopify Inc., which enables us to sell our products and services to you.
3. Product Information & Availability
We make every effort to display accurate product details, pricing, and availability. However, we do not warrant that product descriptions or other content is accurate, complete, or current. All products are subject to availability and may be discontinued or modified at any time without notice.
4. Ordering & Payment
Orders must be placed via our online checkout. Payment is accepted through major debit/credit cards and PayPal. All orders are subject to acceptance and availability. Prices include VAT (where applicable), and shipping charges are calculated at checkout.
5. Shipping & Delivery
We aim to dispatch orders promptly using a next working day courier service. However, delivery times are estimates only. Weekends and public holidays are excluded from “next day” promises. We are not responsible for delays outside our control.
6. Returns & Refunds
If you are not satisfied, contact us within 14 days of receipt. Returns must be unopened and in resalable condition. Refunds exclude shipping/handling fees. To request a return, contact support, and we will provide further instructions.
7. Use of Products & Medical Disclaimer
Our NAD+ supplements are intended as food supplements only. They are not designed to diagnose, treat, cure or prevent any disease. Always consult a healthcare professional before use. Use is at your own risk.
8. Age Restriction
You must be 18 years or older to use our Services or purchase our products. By doing so, you confirm you meet this age requirement.
9. Intellectual Property
All content on this site—including branding, graphics, copy, and product design—is the property of NAD+ AION and protected under UK and international copyright laws.
10. Third-Party Links
Our site may contain links to external websites. These are provided for your convenience and do not imply endorsement. We are not responsible for the content or privacy practices of third-party sites.
11. Your Personal Information
We collect and use your personal information in accordance with UK GDPR and other applicable laws. This includes:
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Contact details (name, email, shipping/billing address)
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Payment and transaction data
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Order history and preferences
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Device and usage data (via cookies and analytics tools)
We use your data to process orders, personalise your experience, provide support, comply with legal obligations, and offer relevant marketing (where you’ve opted in).
12. How We Collect Information
We collect information from:
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You directly (e.g., during checkout or account setup)
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Automated means (e.g., via cookies or device tracking)
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Service providers and Shopify
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Marketing or advertising partners
13. How We Share Your Information
We may share your personal information:
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With Shopify, to provide our ecommerce platform
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With service providers (e.g. couriers, payment gateways)
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For marketing purposes (only with your consent)
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To comply with legal requests
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In the event of a business transfer (e.g. sale, merger)
You can learn more about Shopify’s role and privacy practices here:
https://privacy.shopify.com
14. Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality and user experience. You can manage your preferences via your browser or device settings. We also use analytics tools to understand how users interact with our site.
15. Security & Data Retention
While no system is 100% secure, we implement appropriate safeguards to protect your data. We retain your information only as long as necessary for the purposes outlined, including compliance with legal obligations.
16. Your Rights
Depending on your jurisdiction (e.g. UK or EU), you may have the right to:
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Access or receive a copy of your data
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Request correction or deletion
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Object to or restrict processing
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Withdraw consent
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Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at info@nad-aion.com or visit the Shopify Privacy Portal for Shopify-managed data:
Shopify Privacy Portal
17. Children’s Data
Our Services are not intended for users under the age of majority. We do not knowingly collect data from children under 16.
18. International Data Transfers
We may transfer your data outside the UK/EEA using appropriate safeguards, such as Standard Contractual Clauses.
19. Limitation of Liability
To the maximum extent permitted by law, NAD+ AION shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
20. Indemnity
You agree to indemnify and hold harmless NAD+ AION and its affiliates from any claims arising from your breach of these terms or misuse of our products or services.
21. Governing Law
This Agreement is governed by the laws of England and Wales. Disputes shall be resolved in the courts of England and Wales.
22. Updates to These Terms
We reserve the right to update these Terms & Conditions and Privacy Policy at any time. Changes will be posted to this page, and your continued use of the Services signifies your acceptance.
Contact Us
For questions, concerns, or requests, contact:
📧 info@nad-aion.com
or via our contact form online.
